🔹Description

MGSoftware Group is seeking a talented, passionate, motivated, Help Desk Specialist to join our technology driven, well established, software development company with a team of professionals across 4 countries. We value innovation, effort, and results and are looking for people who have the desire to drive our organization forward. With a reputation of being courteous, calm, and collected, our IT Help Desk Support technician find the solutions our Clients need without skipping a beat. This entry-level role is designed to cultivate technical troubleshooting skills. With the coaching from our Team Leads and the guidance of more senior technicians, this role is the perfect learning opportunity for those wanting to gain a deeper understanding of the IT industry.

✅Duties

• Responsible for end-user support, you will partner with our Clients to resolve their IT issues.
• Looking to enhance our relationships with Clients you diligently learn the contacts and preferences of each account and can multi-task when accommodating their requests
• Balancing quality with speed, you provide professional verbal and written responses to Clients and update ticket statuses to ensure all team members know things are taken care of
• Escalating tickets when the answer is unclear, you willingly ask for help from your Team Leads or teammates when needed
• With basic security knowledge, you diligently protect Client information and adhere to processes and procedures that do the same
• Wanting your team to always be better, you update shared resources/wikis to ensure others can find the information they need
 
✅Qualifications

• With perseverance and hard work built into your DNA, you won't give up until you find the right solution
• A constant learner, you are willing to ask for help and share what you have learned with others
• Minimum 1-year IT Help Desk/Support Experience or equivalent combination of education and experience


✅Notes


• competitive salary and bonuses.
• opportunity in joining a growing company.
• proximity to the city center; office located in the business center.
• a friendly, stimulating, yet professional work environment.
• rewarding and flexible professional growth with constant coaching, job rotation, and mentoring activities.
• involvement in various and exacting projects with a clear overview and direct contact with the client.

📩  Please send qualifying resumes to [email protected]

Address:Rruga e Barrikadave , Turdiu Center, Kati i 5 teknik, Shkalla B  Ap  nr 1, Tirane Tirane, Albania