Oferta Pune ne Tirane, Profesioni Customer Support , Me eksperience, Pagesa 750 Euro. Tirane
Oferta Pune 21/04/2024 23:59 Post ID: 269540Pagesa | 750 Euro |
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Pozicioni Agjent Call Center | Customer Support, Eksperienca Pune: Me eksperience 👷 Pune Me Turne |
Arsimi Minimal | I Mesem |
Preferohet mosha | 25-35 Vjece |
Qyteti - Zona | Tirane - 21 Dhjetori/Rruga e Kavajes |
Adresa | Delijorgji - Harta |
Lexime | 203 |
PaytheX is a pioneering force in online and alternative payment solutions, celebrated for our innovative approach and unwavering commitment to excellence. With a formidable presence across various jurisdictions, including Ukraine, Georgia we have solidified our position as a leading entity in the online payment industry. We are delighted to announce the grand opening of our new office in Tirana, Albania, signifying a significant expansion of our operations. As we embark on this exciting journey, we are seeking talented individuals to join our dynamic team and contribute to our ongoing success.
Role overview:
As a Customer Support Specialist for the night shift, you will serve as the initial point of contact for our customers, assisting with inquiries and troubleshooting any issues they encounter.
Responsibilities:
- Deliver and maintain exceptionally high levels of customer service through live chat, email, and social media platforms.
- Handle customer complaints and concerns promptly and fairly.
- Demonstrate proactive problem-solving skills and take ownership of resolving customer issues.
- Identify patterns in customer feedback to improve processes, tools, or products.
- Identify and support vulnerable customers when necessary.
- Collaborate with the financial team to identify and investigate trends.
- Prioritize and escalate customer feedback and feature requests to the product team.
- Support other members of the operations team and assist new joiners as needed.
Qualification Requirements:
- Previous experience in customer service is required.
- Experience in banking, financial, or online financial industries is advantageous.
- Strong knowledge of payment service providers and payment solutions.
- Exceptional verbal and written communication skills.
- Proficiency in Microsoft Excel.
- Ability to build strong client relationships.
- Excellent persuasion skills.
- Strong teamwork and collaboration abilities.
- Outstanding problem-solving skills.
- Flexibility to work shifts, including weekends.
- Fluent English proficiency is essential.
Technical Information:
Night shifts from Monday to Friday, with additional shifts on weekends.
Shift timings:
Morning 7:30 - 16:30
Day 10:30 - 19:30
Middle 12:30-21:30
Evening 14:00 - 23:00
Night 22:30 - 7:30
Please note that only resumes submitted in English will be considered.
We eagerly anticipate receiving your application for the Customer Support Agent position on our e-mail address [email protected] and please insert as the mail subject: Customer Support Agent
Afati i fundit i aplikimit: 01/06/2024 11:22