PaytheX is a pioneering force in online and alternative payment solutions, celebrated for our innovative approach and unwavering commitment to excellence. With a formidable presence across various jurisdictions, including Ukraine, Georgia we have solidified our position as a leading entity in the online payment industry. We are delighted to announce the grand opening of our new office in Tirana, Albania, signifying a significant expansion of our operations. As we embark on this exciting journey, we are seeking talented individuals to join our dynamic team and contribute to our ongoing success.

Role overview:

As a Customer Support Specialist for the night shift, you will serve as the initial point of contact for our customers, assisting with inquiries and troubleshooting any issues they encounter.

Responsibilities:

- Deliver and maintain exceptionally high levels of customer service through live chat, email, and social media platforms.

- Handle customer complaints and concerns promptly and fairly.

- Demonstrate proactive problem-solving skills and take ownership of resolving customer issues.

- Identify patterns in customer feedback to improve processes, tools, or products.

- Identify and support vulnerable customers when necessary.

- Collaborate with the financial team to identify and investigate trends.

- Prioritize and escalate customer feedback and feature requests to the product team.

- Support other members of the operations team and assist new joiners as needed.

Qualification Requirements:

- Previous experience in customer service is required.

- Experience in banking, financial, or online financial industries is advantageous.

- Strong knowledge of payment service providers and payment solutions.

- Exceptional verbal and written communication skills.

- Proficiency in Microsoft Excel.

- Ability to build strong client relationships.

- Excellent persuasion skills.

- Strong teamwork and collaboration abilities.

- Outstanding problem-solving skills.

- Flexibility to work shifts, including weekends.

- Fluent English proficiency is essential.

Technical Information:

Night shifts from Monday to Friday, with additional shifts on weekends.

Shift timings: 

Morning 7:30 - 16:30 

Day 10:30 - 19:30 

Middle 12:30-21:30 

Evening 14:00 - 23:00 

Night 22:30 - 7:30 

 

Please note that only resumes submitted in English will be considered.

We eagerly anticipate receiving your application for the Customer Support Agent position on our e-mail address [email protected] and please insert as the mail subject: Customer Support Agent

Afati i fundit i aplikimit: 01/06/2024 11:22

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